Terms and Conditions of Psychological Therapy


Hello and welcome to TherapySense. We know that lots of words can be boring but we need to outline what is very important when engaging in psychological therapy. 

Therefore, we would really appreciate it if you could read this document so you are aware of what we expect from you and what you can expect from us. 

By engaging with TherapySense you are agreeing to these terms and conditions. 


Confidentiality is an integral part of counselling and psychotherapy and is critical to

building the therapeutic relationship and ensuring the client’s sense of safety. The

therapeutic process encourages the client to be as open and honest as possible and

inevitably personal experiences and sensitive information is disclosed. It is vital therefore

that the client can trust that everything discussed will remain completely confidential. All

information will remain confidential unless both the client and therapist agree to discuss

something with a third party or family member (including parents).

The treatment is strictly confidential and will not appear on any medical or health record,

unless the client is referred by the client’s employer via their occupational health service,

the client’s GP or private health scheme. However, the content of the therapy sessions

will remain private and confidential. The notes are kept securely on a cloud based server

and are password protected.

There are exceptions where the confidentiality boundary of the sessions will be broken,

these include indication where there is disclosure of risk of harm to the client or someone

else, or there was a disclosure of a criminal act. There may be occasions when it might be

helpful to speak to the client’s GP or other health professional, about the client’s medical

treatment for example. In most cases the therapist will discuss this with the client and

seek the client’s consent first.

Ethical Standards 

TherapySense practitioners abide by the ethical codes of practice of the British Psychological Society (see www.bps.co.uk) and are regulated by the Health & Care Professions Council (www.hcpc-uk.org). All psychologist practitioners are registered and can be found on the Health & Care Professions Council website.

Benefits and Risks 

Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of the client’s life, the client may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. On the other hand, psychotherapy has also been shown to have benefits. Therapy often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress and anxiety. There are no guarantees of what the client will experience. However, most people benefit and feel empowered by regular psychotherapy work. It is important to remember that, ultimately, the client is responsible for the client’s own health physically, emotionally and psychologically. TherapySense cannot be held responsible for the client’s well-being whilst in session or anytime afterwards.

Psychological Availability 

Please avoid taking affect altering drugs or alcohol before a session. If the client arrives in what we believe to be an altered state that makes the client psychologically unavailable the session will not take place and the client will be charged for the session.

Finishing Therapy 

If either practitioner or client thinks it is time to bring the therapy to an end, this should be discussed and arranged. Sometimes one session is enough to make sure the decision is a good one. Sometimes it is better to have a series of sessions to review the work and either decide to go on with therapy after all, or else to find a way of making a good ending. Ending the therapeutic relationship is a shared process and should never be a one-sided or impulsive act.

Notes and Supervision 

All practitioners take informal notes during the session, especially during the assessment period. Any notes taken are strictly for practitioners own use. Each practitioners is required to undergo regular supervision so that the client can be assured they are providing the client with the best possible service. These notes may be used in supervision, where the supervisor is bound by the same codes of confidentiality.


Please bear in mind that TherapySense cannot always offer assessment or treatment for every condition which may arise.

The client’s Psychologist is solely responsible for assessment and treatment. The Client undertakes not to unilaterally alter or permit the alteration of any report prepared by the Psychologist. TherapySense will be responsible for the Client’s case management, but will not be responsible for any breach of the Client’s agreement with the Client’s Psychologist, who is governed by the HCPC code of conduct.

If the Client needs emergency help at any time the Client should phone the emergency services on 999. Neither TherapySense nor the Client’s Psychologist can receive emergency calls or calls without prior appointment.

Anti-discrimination policy 

TherapySense is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Lateness & session times 

If the client arrives late for the session. The session will still end at the same time. If the client arrives early please wait in reception area where the client will be called at the time of the client’s appointment. The session duration is 50 minutes


If the client needs to change or cancel an appointment at least 48 hours notice is required. Cancellations with less than 48 hours notice will be charged in full (whatever the reason for cancellation) as the slot cannot be re-allocated. Health insurance clients may forfeit a session as a result of cancellations.

Bad Weather 

In the event of bad weather, a Skype or phone session will be offered as an alternative to a face to face session and if this is declined then cancellation charges will still apply as above.


Payments are to be made by credit, debit card (online booking facility or with card reader in session) or BACS transfer. Payment is due at time of booking. If the client has private medical health insurance and chooses to use this to pay for the client’s 4 treatments then the payments are dealt with directly between TherapySense and the private health insurance provider.


The effects of therapy vary from person to person, therefore a cure or money back guarantee does not apply.


No refunds are payable for booked but unattended sessions with less than 48 hours notice (whatever the reason).


Please let us know of any holidays or planned breaks with as much notice as possible to preserve the continuity of our work and our therapists will do the same.